Safeguard Your Practice: Errors & Omission Insurance

Mind your own business - how to avoid costly mistakes.


Marianne joined ENCON shortly after obtaining a mathematics degree at McGill University and has now been with ENCON Group for 15 years. She began her career in the claims department, handling liability claims against various types of professionals, including those in the medical, financial, design and environmental fields. She transitioned to the underwriting department in 2016 and now manages a team of 7 underwriters in the Errors and Omissions and Information Technology department. With her experience in underwriting complex liability risks and managing their claims, Marianne provides valuable insight in claim trends and important risk management recommendations to insured professionals including members of the ECO Canada liability insurance program.

Linda Buckton has been in the insurance industry for over 25 years. She currently holds two professional designations: Chartered Insurance Professional (CIP) and Canadian Risk Management (CRM). Linda has been at BFL CANADA for 7 years and specializes in program business.

Module 1: What is E&O insurance?

  • General overview
  • Coverage – what and whom
  • Terminology

Module 2: Claim trends and experience

  • Frequency
  • Severity

Module 3: Principles of good practice

  • Selling your firm and services fairly
  • Educating your clients on the services offered
  • Keeping your clients informed
  • Insist on equitable, written contract
  • Benefits of documentation and record-keeping
  • Avoid playing lawyer role
  • Conflict resolution
  • Endorsements

Module 4: The claims process

  • What to do in the event of a claim
  • Why prompt notification is important
  • How to report a claim to ENCON
  • What to expect in the event of a claim
  • Claims service and risk management

Get Started:

Regular Price:
EP Member Price:
Course Length:
1 hr
Career Stage:
All Career Stages
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