CX Essentials: Building Customer Connections

Uncovering new customer behaviours and preferences to create unforgettable interactions is the cornerstone of success in customer experience (CX). This workshop explores the strategies and techniques needed to forge genuine connections and customer relationships.  Sign up now to learn more about how you can improve your customer connection skills!

Facilitator: Agnes Lo
Solution Bulb Training Consultancy

Agnes Lo is an influential leadership and customer experience facilitator and coach with two decades of enriching global expertise. Her career, marked by engagements in over 20 countries, showcases her ability to enhance intercultural workplace dynamics and elevate customer service standards. Specializing in fostering unforgettable customer experiences, Agnes leverages her deep understanding of diverse personalities and Neuro-Linguistic Programming (NLP) to teach effective communication strategies. Her extensive experience in corporate Learning and Development, Coaching, and Mentoring positions her as an invaluable resource for those looking to excel in customer service.

This course is ideal for:

  • Sales and Customer Service Professionals
  • Managers and Team Leaders
  • Individuals at various levels in different professions

Through interactive application of role-play practices and practical tips, participants will gain:

  • Improved ability to adapt communication styles for different customer personalities.
  • Practical tools to handle challenging customer situations effectively.
  • Strategies to create positive customer experiences and build rapport.

Get Started:

Regular Price:
EP Member Price:
Save up to 25%
Course Length:
2 Hours
Career Stage:
All Career Stages
Not yet an EP Member?

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