Effective Coaching Skills to Bring Out the Best in Others

Introduction to the GROW (Goal, Reality, Options, Will) coaching model and role-playing exercises. Practice coaching conversations to provide constructive feedback and set achievable goals.

Facilitator: Agnes Lo
Solution Bulb Training Consultancy

Agnes Lo is an influential leadership and customer experience facilitator and coach with two decades of enriching global expertise. Her career, marked by engagements in over 20 countries, showcases her ability to enhance intercultural workplace dynamics and elevate customer service standards. Specializing in fostering unforgettable customer experiences, Agnes leverages her deep understanding of diverse personalities and Neuro-Linguistic Programming (NLP) to teach effective communication strategies. Her extensive experience in corporate Learning and Development, Coaching, and Mentoring positions her as an invaluable resource for those looking to excel in customer service.

This course is ideal for:

  • Managers and Team Leaders
  • Human Resources Professionals
  • Individuals at various levels at different professionals

Through interactive application of role-play practices and practical tips, participants will gain:

  • Practical tools for effective communication in coaching sessions.
  • Improved ability to guide individuals toward achieving their goals.
  • Increased confidence in providing valuable feedback and support.

Get Started:

Regular Price:
EP Member Price:
Save up to 25%
Course Length:
3 Hours
Career Stage:
All Career Stages
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